Job Description
We are seeking a detail-oriented Evening Support Specialist to join our dynamic team in Washington, DC. This is a fantastic opportunity for individuals looking for a flexible part-time schedule. You will play a crucial role in maintaining our service standards during evening operations.
Why Join Us?
- Immediate Start: We are hiring immediately for our upcoming evening shifts.
- Flexible Hours: Work 3:00 PM to 11:00 PM, Monday through Friday.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
If you are reliable, tech-savvy, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Assist clients with technical inquiries via phone, email, and live chat during evening hours.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Maintain accurate and detailed records of all customer interactions and resolutions.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify and document recurring technical issues to improve our knowledge base.
- Adhere to all company policies and security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support or technical help desk roles.
- Familiarity with Microsoft Office Suite and basic troubleshooting concepts.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent written and verbal communication skills.
- Must be available to work evening shifts, including weekends if necessary.