Job Description
We are seeking a dedicated and detail-oriented Evening Support Representative to join our dynamic team in Milwaukee, WI. This is an excellent opportunity for individuals seeking flexible part-time evening jobs or night shift roles. As a key member of our support team, you will ensure our clients receive exceptional service during off-peak hours, contributing to a seamless operational flow.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Scheduling: Choose from various evening shifts and weekend availability.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
We are actively hiring now for this night shift position. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve technical issues and troubleshoot common software or service problems efficiently.
- Maintain accurate and up-to-date records of all client interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handover of ongoing cases.
- Provide clear, professional, and empathetic communication to clients under time constraints.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, support, or a related field is a plus.
- Must be available to work evening shifts and weekends.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in using computers and standard office software.
- Excellent verbal and written communication skills.