Job Description
Are you looking for a rewarding part-time opportunity with a dynamic team in the heart of Baltimore? Meridian Technologies is seeking dedicated professionals to join our Evening Support Division. We value flexibility, reliability, and top-tier customer service.
In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive seamless technical and operational support. This is an immediate hire position with a flexible schedule designed to accommodate your lifestyle.
Why Join Us?
- Immediate Start: Onboarding begins next week.
- Flexible Shifts: Choose from varied evening shifts (4:00 PM - 12:00 AM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Potential: Clear pathways for advancement within the company.
Don't miss this chance to build your career in a supportive environment. Apply today to secure your spot!
Responsibilities
- Client Support: Provide exceptional technical support and troubleshooting assistance to clients via phone and email during evening shifts.
- Issue Resolution: Analyze and resolve technical issues efficiently while adhering to standard operating procedures.
- Documentation: Maintain accurate and up-to-date records of all support tickets, interactions, and resolutions.
- Communication: Serve as the primary point of contact for clients, ensuring clear and professional communication at all times.
- Team Collaboration: Coordinate with day-shift teams to ensure seamless handovers and continuity of service.
- System Monitoring: Monitor system performance and alert management to any potential downtime or irregularities.
Qualifications
- Availability: Must be available to work evenings, specifically 4:00 PM to 12:00 AM, with flexibility for occasional overtime.
- Experience: Previous experience in customer support, technical support, or a related field is preferred.
- Communication Skills: Excellent verbal and written communication skills with a strong focus on customer satisfaction.
- Technical Proficiency: Basic computer literacy and the ability to learn new software systems quickly.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues calmly and efficiently.
- Education: High school diploma or equivalent required; Associate's degree or certification in IT is a plus.