Job Description
Are you looking for a rewarding evening role in Albuquerque? We are seeking dedicated individuals to join our team for our growing evening support operations. Enjoy a healthy work-life balance with a schedule that fits your lifestyle.
As an Evening Support Associate, you will be the first point of contact for our valued customers after hours. We pride ourselves on exceptional service and are looking for someone who thrives in a dynamic environment.
Responsibilities
- Manage and resolve incoming customer inquiries via phone and email with a focus on quality and speed.
- Document customer interactions and feedback accurately in our CRM system.
- Assist in troubleshooting technical issues and providing clear, jargon-free solutions.
- Maintain a professional and positive demeanor during evening shifts.
- Collaborate with the day shift team to ensure seamless operations transition.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency and typing speed of 40+ WPM.