Job Description
Join the Team at Nexus Systems Inc.
We are seeking a detail-oriented and tech-savvy Technical Support Specialist to join our dynamic team in San Jose. This is a part-time role designed for those seeking a flexible schedule, specifically for evening and weekend shifts. If you thrive in a fast-paced environment and enjoy solving technical puzzles, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our employees, ensuring they have the tools they need to succeed. We offer competitive pay, a collaborative culture, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide exceptional Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the installation, configuration, and maintenance of workstations and peripherals.
- Manage user accounts, permissions, and security access in accordance with company policies.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with the IT department to identify and implement process improvements.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1+ years of experience in technical support, help desk, or a related IT role.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Flexibility to work evenings and weekends as required by business needs.
- Proficiency in Microsoft Office Suite and basic knowledge of operating systems (Windows/macOS).