Job Description
We are currently seeking highly motivated individuals to join our dynamic team as Evening Support Specialists. This is an immediate hire position based in Atlanta, GA, offering a flexible schedule that allows you to work during the evening hours. If you are looking for a part-time role that offers competitive pay and the chance to make a real impact, we want to hear from you.
Our company is committed to excellence and customer satisfaction. As an Evening Specialist, you will play a crucial role in maintaining our high standards by assisting clients with their inquiries and resolving issues efficiently. We offer a modern work environment and opportunities for growth within the organization.
Responsibilities
- Provide exceptional customer service to clients via email, phone, and live chat during evening shifts.
- Accurately enter and manage customer data into our CRM systems.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Collaborate with the morning support team to ensure seamless handover of ongoing cases.
- Assist in processing orders and managing returns or exchanges.
- Identify and escalate complex issues to the appropriate department.
Qualifications
- High school diploma or equivalent; some college or technical training is a plus.
- Previous experience in customer service or data entry is preferred but not required.
- Must be available to work evening shifts, including weekends.
- Strong typing skills with a high degree of accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.