Job Description
Are you a dedicated problem solver looking for a role that fits your lifestyle? Apex Support Solutions is currently seeking a Customer Support Specialist to join our premium team in New York City. We specialize in providing top-tier support for our global clientele, and we are expanding our evening and weekend operations.
As a key member of our support team, you will be the face of our brand, ensuring our customers receive the exceptional service they deserve, even when they reach out late at night or on weekends. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Flexible Scheduling: Dedicated evening and weekend shifts to help you maintain work-life balance.
- Competitive Pay: Starting at $50k with opportunities for rapid advancement.
- Remote-First Culture: Work from our modern NYC hub or from home.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Diagnose and troubleshoot complex technical issues to ensure customer satisfaction and retention.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with cross-functional teams to escalate issues and improve service protocols.
- Maintain a professional and empathetic tone while adhering to company service standards.
- Participate in daily shift briefings and training sessions to stay updated on product knowledge.
Qualifications
- Minimum of 2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and efficiently during non-standard business hours.
- Proficiency in using CRM software and ticketing systems (e.g., Salesforce, Zendesk).
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.