Job Description
Are you looking for a stable evening part-time job in Washington with weekly pay? Horizon Support Solutions is seeking dedicated professionals to join our night shift team. We offer a competitive hourly rate, flexible scheduling, and a supportive work environment.
As a Customer Support Specialist, you will be the first point of contact for our clients, ensuring their needs are met efficiently while they enjoy their evenings and weekends. We value reliability and customer-centric service.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve product issues and answer questions with a focus on customer satisfaction.
- Document all interactions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and positive demeanor in a high-volume call center environment.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to work a consistent evening shift schedule (e.g., 4:00 PM to 12:00 AM).
- Strong verbal communication and active listening skills.
- Reliable transportation and punctuality.