Job Description
We are seeking a dedicated and articulate Evening Shift Customer Service Representative to join our dynamic team in Arlington, TX. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. We offer competitive pay, flexible scheduling, and a supportive work culture designed for evening professionals.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and precision. We are looking for individuals who are self-motivated, reliable, and ready to make a difference during the evening hours.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible evening schedules (4:00 PM - 12:00 AM)
- Health and wellness benefits for eligible employees
- Opportunities for career advancement within the company
- Modern, smoke-free office environment
Take the next step in your career today by applying for this Evening Part Time role in Arlington!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints with empathy and professionalism, adhering to company guidelines.
- Accurately process orders, returns, and account updates using CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the morning support team to ensure seamless handovers and continuity of service.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work evenings, specifically 4:00 PM to 12:00 AM.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency with computer systems, MS Office, and CRM tools.
- Ability to work independently with minimal supervision.
- Valid driver’s license and reliable transportation are required.