Job Description
Are you looking for a rewarding career that fits your lifestyle? Portland Support Services is currently seeking dedicated professionals to join our team for our high-demand Evening and Weekend Shifts.
We pride ourselves on delivering top-tier customer support and logistics solutions. As an Evening Shift Representative, you will play a crucial role in ensuring our clients receive exceptional service after hours. Whether you are a night owl or simply need a flexible schedule, we offer a modern, supportive environment where your contributions are valued.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible scheduling to work around your life
- Health, dental, and vision insurance for full-time roles
- Professional development and growth opportunities
- Positive, team-oriented culture in the heart of Portland
Don't wait—apply today and take control of your work-life balance!
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and chat requests during evening hours with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and escalate complex issues to the senior team while ensuring timely resolution.
- Order Processing: Accurately process orders, returns, and exchanges for our evening retail and logistics clients.
- Inventory Management: Assist with nightly inventory checks and stock replenishment to ensure availability.
- Shift Reporting: Maintain accurate logs of daily activities, sales figures, and customer feedback.
- Safety Compliance: Adhere to all safety protocols and workplace regulations during shift operations.
- Team Collaboration: Communicate effectively with day-shift staff to ensure seamless handovers.
Qualifications
- Availability: Must be available to work evenings (3:00 PM - 11:00 PM) and weekends.
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in customer service or retail is a plus but not mandatory.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic CRM software.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Transportation: Reliable transportation is required for commuting.
- Attention to Detail: Ability to multitask and maintain focus during busy shift periods.