Job Description
El Paso Regional Logistics & Support is a premier provider of supply chain solutions, and we are currently hiring dedicated professionals for our Evening and Weekend Shifts. If you are looking for a career that offers stability, competitive benefits, and a respectful work-life balance, we want to hear from you.
We are looking for individuals who excel in a fast-paced environment and are eager to support our clients with exceptional service during the evening hours. This role is perfect for those seeking evening part-time jobs or a permanent full-time position with flexible scheduling.
Why Choose Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employee assistance programs and paid time off.
Join us in El Paso, TX, and take the next step in your professional journey today.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer issues with empathy and efficiency, ensuring a high customer satisfaction score.
- Accurately process orders, updates, and returns within established timeframes.
- Collaborate with the day-shift team to ensure seamless communication and operational continuity.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer feedback and suggest improvements to management.
- Adhere to all company policies, safety regulations, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Strong verbal communication skills with the ability to explain complex concepts clearly.
- Proficiency with computer systems, MS Office, and CRM software.
- Ability to work independently and manage time effectively during evening shifts.
- Flexibility to work weekends and holidays as required.
- Must be authorized to work in the United States.