Job Description
Are you a dedicated professional seeking a flexible schedule in the vibrant city of Tucson? Apex Horizon Solutions is looking for a Remote Customer Support Specialist to join our elite evening team.
We value work-life balance and offer the perfect opportunity to earn a competitive income while enjoying the freedom of a remote environment. If you thrive in a dynamic setting and want to contribute to a leading tech company without the commute, we want to meet you.
As an Evening Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance during the critical evening hours.
Responsibilities
- Provide exceptional technical support and customer service via chat, email, and phone during evening hours.
- Resolve complex inquiries and escalate issues to senior management when necessary.
- Maintain accurate records of customer interactions and account status.
- Collaborate with cross-functional teams to improve service protocols.
- Identify opportunities to upsell products based on customer needs.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer support or technical troubleshooting.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Ability to work evenings (e.g., 4 PM - 12 AM) and weekends as needed.
- Must be authorized to work in the United States.