Job Description
Join our award-winning hospitality team as an Evening Receptionist at Phoenix Gateway Suites! We're offering a $2,000 sign-on bonus for qualified candidates who thrive in dynamic evening environments. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture while becoming the first point of contact for our guests. This role is perfect for detail-oriented professionals with exceptional communication skills who excel in fast-paced settings. Apply today to start your rewarding career in Phoenix's vibrant hospitality industry!
Responsibilities
- Manage guest check-ins/check-outs with efficiency and professionalism
- Answer multi-line phone calls and direct inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and access control during evening hours
- Prepare nightly reports and manage reservation systems
- Handle guest complaints with grace and problem-solving skills
Qualifications
- Minimum 1 year experience in front desk or hospitality role
- Proficiency with reservation systems (e.g., Opera, Propertyware)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of hotel security protocols
- High school diploma or equivalent required