Job Description
Join our award-winning team at Grand Orleans Hospitality as an Evening Receptionist and enjoy a competitive salary plus an exclusive $2,500 sign-on bonus! This pivotal role combines exceptional customer service with operational excellence in New Orleans' vibrant hospitality scene. We offer comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for night owls seeking stability with premium benefits including health insurance and 401(k) matching. Apply today to start your journey with us!
Responsibilities
- Manage front desk operations during evening shifts with professionalism and efficiency
- Check guests in/out using our proprietary PMS system while maintaining data accuracy
- Handle guest inquiries, complaints, and special requests with exceptional service
- Process payments, manage cash drawer, and reconcile nightly reports
- Coordinate with housekeeping and security teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Minimum 1 year of front desk or hospitality experience required
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Strong attention to detail and multitasking capabilities
- Valid Louisiana hospitality certification (or willingness to obtain)
- Availability to work flexible evening/night shifts including weekends
- Basic knowledge of New Orleans tourism and attractions