Job Description
Join our award-winning hospitality team as an Evening Receptionist at the heart of Downtown Albuquerque! We're offering a competitive $1,500 sign-on bonus for qualified candidates who bring exceptional customer service skills to our luxury boutique hotel. Enjoy a dynamic evening schedule (4 PM - 12 AM) in a vibrant city known for its rich culture and stunning sunsets. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to make memorable first impressions. Our comprehensive benefits package includes health insurance, paid time off, and professional development opportunities.
Responsibilities
- Manage front desk operations during evening hours, including check-ins/check-outs and guest inquiries
- Handle phone calls, emails, and digital communications with professionalism and efficiency
- Process payments and maintain accurate financial records using property management systems
- Coordinate with housekeeping and security teams to ensure seamless guest experiences
- Uphold brand standards through exceptional service and attention to detail
- Address guest concerns promptly and escalate complex issues to management
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Albuquerque attractions and local services