Job Description
Join our award-winning downtown Detroit team as an Evening Receptionist and receive a $1,500 sign-on bonus! We're seeking a polished professional to create exceptional guest experiences during evening hours at our luxury boutique hotel. This role offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of Detroit's revitalized entertainment district.
Our ideal candidate thrives in fast-paced environments and embodies our commitment to hospitality excellence. Enjoy flexible scheduling, complimentary meals during shifts, and a vibrant work culture where your contributions are valued. Apply today to start your rewarding career journey with us!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including check-ins/outs and guest inquiries
- Handle reservation management through our property management system with 100% accuracy
- Process payments, manage cash drawer, and reconcile nightly transactions
- Coordinate with housekeeping and security teams to ensure seamless operations
- Resolve guest concerns promptly and professionally, escalating issues as needed
- Maintain detailed logs of incidents, requests, and special guest preferences
- Uphold brand standards through immaculate facility presentation and professional conduct
Qualifications
- Minimum 1 year experience in hotel or high-volume reception role
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask effectively during peak evening hours
- Valid Michigan driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Detroit attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred