Job Description
Join our award-winning team as an Evening Receptionist and become the welcoming face of our luxury hotel in the heart of Houston! We're seeking a polished professional to manage our front desk operations during evening and overnight shifts. This critical role ensures seamless guest experiences while maintaining our reputation for excellence. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most dynamic cities.
Responsibilities
- Manage check-in/check-out procedures for guests with precision and professionalism
- Answer multi-line phone calls and direct inquiries efficiently
- Process reservations and manage room availability systems
- Handle guest complaints with empathy and resolve issues promptly
- Maintain security protocols and monitor surveillance systems
- Coordinate with housekeeping and maintenance teams
- Prepare end-of-shift reports and financial reconciliations
Qualifications
- Minimum 2 years of front desk or reception experience
- Exceptional customer service and communication skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work flexible evening/overnight shifts
- Strong problem-solving and multitasking abilities
- Professional appearance and polished demeanor
- High school diploma or equivalent required