Job Description
Join Cincinnati's premier hospitality team as an Evening Receptionist and start your new career tomorrow! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while maintaining a sophisticated atmosphere. This is your opportunity to join a dynamic team in a thriving urban environment with competitive compensation and flexible scheduling.
As the first point of contact for our guests, you'll embody our commitment to excellence while handling high-volume check-ins, managing reservations, and coordinating with housekeeping and security teams. Perfect for students or professionals seeking evening flexibility, this role offers growth potential within our renowned hospitality network.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Answer multi-line phone system and direct inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and manage access control for evening hours
- Handle reservation modifications and walk-in guest services
- Prepare daily reports and maintain front desk organization
Qualifications
- Minimum 1 year customer service or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Propertyware)
- Strong attention to detail and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Basic knowledge of hospitality industry standards
- Positive attitude and professional appearance