Job Description
Join our dynamic team at Phoenix Hospitality Group as an Evening Receptionist and receive a $1,500 sign-on bonus! We're seeking a professional, energetic individual to be the first point of contact for our high-end clients during evening hours. This role offers competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued.
As a cornerstone of our guest experience, you'll manage front desk operations with precision and warmth. Your role is pivotal in maintaining our brand's reputation for exceptional service. We provide extensive training and opportunities for growth within our organization.
Responsibilities
- Manage front desk operations during evening shift (4 PM - 12 AM), including check-ins/check-outs and client communications
- Handle multi-line phone system with professionalism, directing calls and taking messages
- Coordinate with security team and facility management for after-hours access and emergencies
- Maintain immaculate lobby and reception area standards
- Process guest payments and manage cash handling procedures
- Assist with event coordination and special client requests
- Prepare daily shift reports and incident documentation
Qualifications
- Minimum 1 year experience in front desk or hospitality reception role
- Exceptional written and verbal communication skills
- Proficiency with reservation systems and MS Office Suite
- Ability to remain calm under pressure during high-traffic periods
- Valid Arizona driver's license and reliable transportation
- Flexible schedule availability including weekends and holidays
- Basic knowledge of emergency protocols and first aid
- Professional appearance and polished demeanor