Job Description
Join our award-winning team as an Evening Receptionist at Premier Hospitality Group and receive a $2,500 sign-on bonus! We're seeking a polished professional to manage our luxury property's front desk during evening hours (3 PM - 11 PM). This role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of Jersey City's most prestigious locations.
As the first point of contact for high-profile clients and guests, you'll embody our commitment to exceptional service while handling administrative tasks with precision. Ideal candidates thrive in dynamic environments and possess exceptional communication skills.
Responsibilities
- Manage front desk operations during evening hours, including guest check-ins, key distribution, and concierge services
- Handle multi-line phone system with professional call routing and message management
- Coordinate with housekeeping and security teams for seamless evening operations
- Process guest payments, manage reservations, and maintain accurate records
- Respond to emergency situations calmly following established protocols
- Prepare nightly reports and manage office inventory
- Uphold brand standards through exceptional customer interactions
Qualifications
- Minimum 2 years of front desk or hospitality reception experience
- Proficiency with Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid NJ driver's license with clean record (for errands)
- Flexible availability including weekends and holidays
- Proficient in Microsoft Office Suite
- Professional appearance and demeanor