Job Description
Join our award-winning team as an Evening Receptionist at Coastal Hospitality Group! We're seeking a polished professional to create memorable guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value exceptional customer service. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Apply today to become the face of our luxury resort!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Check guests in/out using PMS software with 100% accuracy
- Handle high-volume phone calls and online reservations
- Resolve guest inquiries and service requests promptly
- Process payments and maintain financial transaction logs
- Coordinate with housekeeping and security teams
- Prepare nightly reports and manage key inventory
Qualifications
- 1+ years of front desk or hospitality experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid California driver's license (preferred)
- Flexible availability including weekends and holidays