Job Description
Join our award-winning team at Premier Hospitality Group as an Evening Receptionist in Fresno! We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role offers competitive compensation, flexible scheduling, and a vibrant work environment in California's Central Valley. Perfect for night owls who excel in dynamic settings, you'll be the face of our premium establishment while enjoying work-life balance. Apply today to become part of Fresno's premier hospitality experience!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Check in/check out guests using PMS software with 100% accuracy
- Handle high-volume phone calls and online reservations
- Resolve guest inquiries and complaints with diplomacy
- Process payments and maintain financial records
- Coordinate with housekeeping and security teams
- Prepare nightly reports for management
- Uphold brand standards through exceptional service
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Sabre)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid California driver's license (if required for errands)
- Professional appearance and demeanor
- Basic knowledge of Fresno area attractions
- Availability to work evenings, weekends, and holidays