Job Description
Join our award-winning hospitality team as an Evening Receptionist at the heart of Austin's vibrant downtown scene. We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hotel environment. If you thrive in dynamic settings and prioritize impeccable service, apply now to become the welcoming face of our establishment.
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Process guest check-ins/check-outs with efficiency and accuracy
- Handle reservation inquiries and room modifications via phone/digital channels
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain detailed records of guest preferences and special requests
- Assist with basic billing and payment processing
- Uphold strict security protocols for guest safety
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license preferred
- Availability to work weekends and holidays
- Basic knowledge of local attractions and services
- Professional appearance and positive demeanor