Job Description
Join our dynamic team at Grand Orleans Hospitality Group as an Evening Receptionist and kickstart your career in hospitality! We're seeking enthusiastic individuals with no prior experience to create memorable guest experiences during our busiest evening hours. This is your chance to develop professional skills in a supportive environment while working in the heart of New Orleans' vibrant tourism district.
We provide comprehensive training, flexible scheduling, and opportunities for advancement. Whether you're a student, recent graduate, or career changer, we welcome applicants eager to learn and grow with us. Enjoy the unique energy of the French Quarter while building a foundation in customer service and hotel operations.
Responsibilities
- Warmly welcome and assist guests checking in during evening hours (4 PM - 12 AM)
- Manage multi-line phone system and handle guest inquiries with professionalism
- Process reservations, check-ins, and check-outs using our property management system
- Coordinate with housekeeping and security teams for guest requests
- Maintain a clean, organized reception area with essential amenities
- Handle minor billing discrepancies and payment processing
- Document guest feedback and escalate complex issues to management
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Ability to stand for extended periods and move around the property
- Basic computer literacy and comfort with learning new systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and commitment to exceptional guest service
- Must be authorized to work in the United States