Job Description
Join our award-winning hospitality team as an Evening Receptionist at the Indianapolis Grand Hotel! We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role combines administrative precision with genuine hospitality in a stunning downtown location. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor and manage reservation systems in real-time
- Prepare nightly reports and maintain organized documentation
- Uphold brand standards in all guest interactions
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexible availability for evening/weekend shifts
- Professional appearance and positive attitude