Job Description
Join our dynamic team at Grand Orleans Hospitality Group as a Evening Receptionist with flexible scheduling! We're seeking a polished professional to deliver exceptional guest experiences during evening hours while maintaining work-life balance through our adaptable shift options. This role offers competitive compensation, growth opportunities, and the vibrant energy of New Orleans' hospitality scene.
As the first point of contact, you'll embody our brand's commitment to excellence while managing front desk operations with precision and warmth. Enjoy competitive pay, complimentary parking, and the opportunity to work in one of America's most iconic cities.
Responsibilities
- Manage front desk operations during evening shifts with exceptional professionalism
- Handle guest check-ins/check-outs using property management systems
- Answer multi-line phones and direct inquiries to appropriate departments
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and security teams for seamless operations
- Maintain pristine lobby and common area standards
- Resolve guest inquiries and concerns with solution-oriented approach
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS software (Opera, Fidelio, or similar)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Ability to stand for extended periods
- Valid Louisiana driver's license preferred