Job Description
Join our dynamic team as an Evening Receptionist at the prestigious Orlando Grand Hotel! We provide all necessary equipment including a modern workstation, headset, and hotel management software. Enjoy a supportive environment where your professionalism shines during our peak evening hours. This role offers flexible scheduling and opportunities for growth within our hospitality leadership program.
Responsibilities
- Manage check-in/check-out procedures for evening guests using provided hotel management systems
- Answer multi-line phone calls and direct inquiries to appropriate departments
- Process payments and maintain accurate financial records using POS systems
- Coordinate with security and housekeeping teams for guest requests
- Assist with event registration and concierge services for evening activities
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Proficiency with provided hotel management software and basic office technology
- Exceptional communication skills and guest service orientation
- Ability to work evenings, weekends, and holidays reliably
- Basic math skills for payment processing and cash handling
- Previous receptionist or front desk experience strongly preferred
- Must pass background check and drug screening