Job Description
Join our award-winning team at Grand Hospitality Group as an Evening Receptionist! We provide all necessary equipment including modern workstations, high-speed internet, and professional communication tools. Enjoy a supportive environment where your skills shine during our busiest evening hours. This role offers competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Manage guest check-ins/checkouts with professionalism and efficiency
- Operate hotel management systems (PMS) using provided equipment
- Handle high-volume phone calls and email communications
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and reservation data
- Process payments using POS systems
- Assist with guest inquiries and resolve complaints
Qualifications
- Previous hospitality or customer service experience
- Proficiency with office equipment (computers, phones, printers)
- Exceptional communication and multitasking abilities
- Availability for evening shifts (3 PM - 11 PM)
- Strong problem-solving skills
- Professional appearance and demeanor
- Basic knowledge of hotel operations
- Ability to work independently