Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to provide exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value creating memorable first impressions. Enjoy competitive compensation, flexible scheduling, and a supportive workplace culture that celebrates your contributions.
Responsibilities
- Manage front desk operations with professionalism during evening shifts (3 PM - 11 PM)
- Handle guest check-ins/outs using our proprietary reservation system
- Answer multi-line phone calls with exceptional etiquette and efficiency
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial documentation
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Prepare nightly reports and maintain organized filing systems
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with reservation software (e.g., Opera, SynXis)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (for occasional errands)
- Availability to work evenings, weekends, and holidays
- Basic knowledge of local area attractions and services