Job Description
Join our award-winning team at Premier Hospitality Group as an Evening Receptionist and become the heart of our guest experience! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring seamless check-ins, exceptional service, and a welcoming atmosphere for all guests. This role offers flexible scheduling, competitive compensation, and opportunities for advancement within our luxury hospitality brand.
As a key ambassador of our brand, you'll handle guest inquiries, manage reservations, and coordinate with housekeeping and security teams to maintain operational excellence. If you thrive in fast-paced environments and possess a passion for creating memorable guest moments, apply today to start your journey with us!
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency using our PMS system
- Answer and direct incoming calls to appropriate departments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and respond to emergency protocols
- Prepare end-of-day reports and ensure all documentation is completed
- Maintain a clean, organized, and professional lobby environment
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland driver's license (for occasional errands)
- Flexible availability including weekends and holidays
- Basic knowledge of hospitality industry standards
- High school diploma or equivalent required