Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished and customer-focused professional to manage front desk operations during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy creating memorable guest experiences. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture in the heart of El Paso. Apply now to become an integral part of our award-winning hospitality team!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Answer multi-line phone systems and route calls appropriately
- Process reservations and manage room availability systems
- Handle guest payments and reconcile daily transactions
- Maintain immaculate front desk and common areas
- Coordinate with housekeeping and security teams
- Resolve guest complaints with professionalism and empathy
- Prepare nightly reports and manage documentation
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with reservation systems (e.g., Opera, RoomRack)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Professional appearance and courteous demeanor
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- High school diploma or equivalent required