Job Description
Join our dynamic team as an Evening Receptionist at Nashville Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during our evening hours. This role is perfect for individuals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy flexible evening shifts while contributing to our award-winning service standards in Music City's vibrant heart.
Responsibilities
- Manage front desk operations with professionalism and warmth during evening hours
- Handle incoming calls, emails, and guest inquiries with exceptional customer service
- Coordinate check-in/check-out procedures and manage reservation systems
- Maintain immaculate lobby and common areas to reflect premium standards
- Assist with basic administrative tasks including scheduling and documentation
- Collaborate with security and housekeeping teams for seamless operations
- Act as primary point of contact for emergency response protocols
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and demeanor
- Tennessee driver's license preferred