Job Description
Join our award-winning team as an Evening Receptionist at Memphis Hospitality Group! We're seeking a charismatic professional to create exceptional first impressions during our peak evening hours. This role is perfect for individuals who thrive in fast-paced environments and excel at balancing multitasking with warm hospitality.
As the face of our operations, you'll manage guest communications, coordinate with departments, and ensure seamless evening operations. Our ideal candidate brings energy, attention to detail, and a passion for creating memorable experiences.
Responsibilities
- Manage multi-line phone systems and direct calls to appropriate departments
- Check in/out guests with efficiency and professionalism using PMS software
- Coordinate transportation arrangements and local attraction bookings
- Process evening payments and manage cash drawer reconciliation
- Monitor security systems and respond to after-hours emergencies
- Prepare nightly reports and distribute to management team
- Maintain pristine lobby and common area appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or reception experience
- Proficiency with reservation systems (Opera, Sabre)
- Exceptional verbal and written communication skills
- Ability to remain calm during high-pressure situations
- Basic knowledge of Memphis attractions and transportation
- Flexibility to work weekends and holidays
- Valid Tennessee driver's license required