Job Description
Join our dynamic team as an Evening Receptionist at Detroit Metro Hospitality Group! We're seeking a polished professional to create exceptional first impressions during our peak evening hours. This role is perfect for individuals who thrive in fast-paced environments and excel at multitasking. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Detroit workplace. Apply today and become the welcoming face of our premier hospitality establishment!
Responsibilities
- Manage front desk operations with professionalism and efficiency during evening shifts (4 PM - 12 AM)
- Greet and assist guests with check-in/out processes, inquiries, and special requests
- Handle multi-line phone systems, route calls, and take accurate messages
- Coordinate with housekeeping and security teams for seamless operations
- Process payments, maintain guest records, and manage reservation systems
- Uphold strict cleanliness standards and security protocols
- Address guest concerns promptly and escalate issues to management when needed
Qualifications
- Minimum 1 year of front desk or customer service experience required
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong attention to detail and problem-solving abilities
- Ability to work independently and make sound decisions
- Professional appearance and courteous demeanor
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of hotel operations preferred