Job Description
Join our prestigious Lexington hospitality team as an Evening Receptionist! We're urgently seeking a polished professional to create exceptional first impressions during our peak evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Kentucky's bluegrass region.
As the face of our luxury establishment, you'll manage guest interactions with grace and efficiency while supporting our overnight operations. This is a fantastic opportunity for career growth in the hospitality industry.
Responsibilities
- Deliver exceptional guest service with warm professionalism during evening shifts
- Manage check-in/check-out processes using our proprietary hospitality software
- Handle reservation inquiries and modify bookings with precision
- Coordinate with security and housekeeping teams for seamless operations
- Process payments and maintain accurate financial records
- Address guest concerns promptly and escalate complex issues appropriately
- Prepare nightly reports and maintain organized guest documentation
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure evening environments
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Lexington area attractions and services
- Proven track record of maintaining guest satisfaction metrics