Job Description
Join our dynamic team as an Evening Receptionist at Detroit Hospitality Group! We're seeking a polished professional to create exceptional first impressions during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing outstanding guest experiences. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Detroit work culture. Apply today to become the welcoming face of our premier hospitality establishment!
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone calls and direct communications appropriately
- Process reservations and manage room availability systems
- Assist with guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate records of guest activities and incidents
- Prepare nightly reports and secure guest valuables
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Michigan driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of hospitality industry best practices