Job Description
Join our award-winning team as an Evening Receptionist at Tampa Bay Hospitality Group! We're seeking a polished professional to create exceptional first impressions during our peak evening hours. This role offers competitive compensation, flexible scheduling, and opportunities for advancement within our growing hospitality brand. If you thrive in fast-paced environments and excel at customer service, apply today to become the welcoming face of our Tampa location!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/check-outs with precision and warmth
- Answer multi-line phone systems and route inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Resolve guest concerns with professionalism and discretion
- Manage reservation systems and update guest preferences
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Strong attention to detail in financial transactions
- Ability to work independently during late hours
- Valid Florida driver's license preferred
- Flexibility to cover weekends and holidays
- Professional appearance and positive demeanor