Job Description
Join our dynamic team at Premier Hospitality Group as an Evening Receptionist and become the welcoming face of our luxury hotel! We're seeking a polished professional to manage front desk operations during evening hours, ensuring exceptional guest experiences while maintaining a seamless check-in/check-out process. This pivotal role combines hospitality excellence with administrative precision in a fast-paced environment. If you thrive in customer-centric settings and possess impeccable organizational skills, we encourage you to apply today and launch your career in Omaha's premier hospitality sector!
Responsibilities
- Manage front desk operations during evening/night shifts, including check-ins, check-outs, and guest inquiries
- Handle phone calls, emails, and digital communications with professional etiquette
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for guest requests and safety protocols
- Prepare nightly reports and manage key inventory systems
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year experience in front desk or hospitality reception role
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, RMS)
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Nebraska driver's license (if required for errands)