Job Description
Join our award-winning luxury hotel team as an Evening Receptionist! We're urgently seeking a polished professional to manage our front desk during evening hours, ensuring exceptional guest experiences while maintaining seamless operations. This is a rare opportunity to be part of Philadelphia's premier hospitality destination with competitive compensation and growth potential.
Responsibilities
- Manage check-in/check-out procedures for guests during evening shifts (4 PM - 12 AM)
- Handle guest inquiries, complaints, and requests with exceptional service
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for operational efficiency
- Execute nightly audit procedures and cash reconciliation
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Pennsylvania driver's license (for potential errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Philadelphia attractions and transportation