Job Description
Join our dynamic team at Laredo Hospitality Group as an Evening Receptionist and become the first point of contact for our valued guests. This role offers a flexible schedule with competitive compensation in a vibrant hospitality environment. You'll manage front desk operations, ensure exceptional guest experiences, and maintain a welcoming atmosphere during evening hours. If you're a people-oriented professional seeking a rewarding part-time opportunity in Laredo's thriving hospitality sector, apply today to start your career journey with us.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins, check-outs, and reservation inquiries
- Answer multi-line phone calls and route communications appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest needs
- Uphold brand standards through professional appearance and service
- Resolve guest concerns promptly and escalate complex issues
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) preferred