Job Description
Join our dynamic team as an Evening Receptionist at Louisville Premier Hospitality! We're seeking a polished professional to deliver exceptional guest experiences during our evening operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy being the first point of contact for our valued guests. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone calls and route inquiries appropriately
- Process reservations and manage booking systems
- Address guest concerns with professionalism and solution-oriented mindset
- Coordinate with housekeeping and security teams
- Maintain accurate records of guest interactions
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive demeanor
- Availability to work evenings, weekends, and holidays
- High school diploma or equivalent required