Job Description
Join our dynamic team as a Remote-Friendly Evening Receptionist and become the friendly voice that greets our clients after hours! We're seeking a professional, tech-savvy individual to manage virtual communications while working from the comfort of your home during evening shifts. This role offers flexible hours, competitive pay, and the opportunity to be part of a supportive, forward-thinking company dedicated to excellence in client service.
Responsibilities
- Manage virtual reception duties including phone calls, emails, and live chat during evening hours (5 PM - 10 PM EST)
- Screen and route incoming communications to appropriate departments/personnel
- Maintain accurate client records in CRM systems with real-time updates
- Coordinate scheduling for after-hours meetings and appointments
- Handle basic administrative tasks including document preparation and data entry
- Act as first point of contact for urgent after-hours client inquiries
- Collaborate with day team for seamless information transition
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of receptionist or customer service experience
- Proficiency with virtual phone systems (e.g., RingCentral) and CRM software
- Exceptional written and verbal communication skills
- Strong organizational skills with attention to detail
- Ability to multitask in a fast-paced remote environment
- Reliable high-speed internet and quiet home workspace
- Availability to work 25-30 hours weekly during assigned evening shifts