Job Description
Join our dynamic team as a Evening Receptionist at Premier Hospitality Group, where we redefine luxury guest experiences. This pivotal role combines professionalism with warmth to create unforgettable first impressions. You'll be the cornerstone of our evening operations, managing high-touch interactions in our upscale Santa Ana venue. Enjoy competitive benefits, flexible scheduling, and a supportive environment that values career growth. If you're passionate about exceptional service and thrive in fast-paced settings, apply today to become part of our award-winning hospitality family.
Responsibilities
- Manage all incoming calls, emails, and guest inquiries with exceptional professionalism
- Coordinate check-in/check-out processes for VIP guests and corporate clients
- Oversee evening facility operations, ensuring security protocols and cleanliness standards
- Handle reservation systems and coordinate with event management teams
- Process payments and manage billing discrepancies with precision
- Act as primary emergency contact during evening shifts
- Maintain detailed guest preference records for personalized service
Qualifications
- Minimum 2 years experience in high-end hospitality or luxury reception roles
- Proficiency in Opera PMS, Microsoft Office Suite, and CRM systems
- Exceptional multitasking abilities with impeccable attention to detail
- Strong conflict resolution skills and emotional intelligence
- Valid California driver's license with clean driving record
- Spanish fluency required; Mandarin proficiency preferred
- Availability to work evenings, weekends, and holidays without exception
- Ability to stand/walk for extended periods and lift 25 lbs