Job Description
Join our award-winning hospitality team as an Evening Receptionist at Mountain View Hospitality! We're seeking a polished professional to deliver exceptional guest experiences during our high-traffic evening hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and enjoy creating memorable first impressions. Enjoy competitive compensation, flexible scheduling, and a supportive team culture in the heart of Colorado Springs.
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM), including check-ins/outs and guest inquiries
- Process reservations, payments, and maintain accurate guest records in our property management system
- Coordinate with housekeeping and maintenance teams to address guest requests promptly
- Handle emergency procedures and security protocols during overnight hours
- Uphold premium service standards while managing multiple concurrent tasks
- Prepare end-of-day reports and secure all guest information and assets
Qualifications
- Minimum 1 year experience in hospitality or customer service reception role
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during late hours with sound judgment
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 25 lbs