Job Description
Join our dynamic team at Metropolitan Plaza Suites as an Evening Receptionist and be the first point of contact for our prestigious downtown Philadelphia guests. This urgent opportunity offers a flexible schedule with competitive compensation in a vibrant hospitality environment. We're seeking a polished professional to deliver exceptional guest experiences during evening hours while ensuring seamless operations behind the front desk.
Responsibilities
- Manage front desk operations during evening shifts (4:00 PM - 12:00 AM)
- Check-in/out guests using hotel management software
- Answer multi-line phone calls and manage communications
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Handle guest inquiries and resolve service issues
- Maintain lobby area cleanliness and professional appearance
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Professional appearance and courteous demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid Pennsylvania driver's license (preferred)