Job Description
Join our award-winning team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during our high-traffic evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture that values your contributions.
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone calls and route inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest concerns with professionalism and discretion
- Maintain clean, organized lobby and reception areas
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service or reception experience
- Proficiency with reservation systems and Microsoft Office
- Exceptional communication and multitasking abilities
- Ability to work independently during evening shifts
- Strong problem-solving skills with a solutions-oriented mindset
- Flexibility to work weekends and holidays as needed