Job Description
Join our prestigious downtown Houston team as an Evening Receptionist and become the welcoming face of our luxury hospitality establishment. This pivotal role offers a competitive salary package, comprehensive benefits, and opportunities for professional growth within a dynamic environment. Ideal for night owls with exceptional interpersonal skills, you'll manage high-traffic front desk operations during peak evening hours while maintaining our brand's commitment to excellence.
We provide extensive training, a supportive team atmosphere, and a schedule that allows you to enjoy your mornings. If you thrive in fast-paced settings and possess a natural ability to make guests feel valued, this position offers both stability and advancement potential in Houston's thriving hospitality sector.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including check-ins, check-outs, and guest inquiries
- Handle multi-line phone systems with professional etiquette, directing calls and taking detailed messages
- Process guest payments, manage reservations, and maintain accurate booking systems
- Coordinate with security and maintenance teams for evening facility operations
- Assist with event coordination and VIP guest arrangements during evening hours
- Maintain pristine lobby and common area standards throughout shift
- Generate nightly reports and prepare for next-day operations
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality or corporate settings
- Exceptional communication skills with ability to de-escalate situations professionally
- Proficiency in reservation systems (e.g., Opera, Marriott Bonvoy) and Microsoft Office Suite
- Ability to work independently during evening hours with minimal supervision
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Houston area attractions and transportation systems