Job Description
Join our dynamic team at Laredo Hospitality Group as an Evening Receptionist and become the welcoming face of our premium hotel! This role offers flexible evening hours (4 PM - 12 AM) in a vibrant downtown location. We're seeking a polished professional to manage front desk operations, deliver exceptional guest experiences, and ensure seamless service during peak evening hours. Enjoy competitive pay, free parking, and a supportive work environment with growth opportunities.
Responsibilities
- Manage check-in/check-out processes for guests using hotel management systems
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and security teams for operational excellence
- Monitor lobby area and ensure a safe, welcoming environment
- Perform basic administrative tasks including filing and report generation
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in booking systems (e.g., Opera, Delphi)
- Strong communication skills in English and Spanish (bilingual required)
- Ability to multitask in fast-paced environments
- Professional demeanor with problem-solving aptitude
- Flexible availability including weekends and holidays
- Basic computer literacy and cash handling skills