Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group's flagship location in Washington, DC. This pivotal role combines exceptional customer service with administrative finesse in a vibrant urban setting. You'll be the first point of contact for our high-profile clients and guests during evening hours, embodying our brand's commitment to excellence. Enjoy competitive compensation, flexible scheduling, and a supportive work environment in the heart of the nation's capital.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including greeting clients, handling inquiries, and coordinating communications
- Process check-ins/check-outs using our proprietary hospitality software with precision and efficiency
- Coordinate meeting room reservations and ensure all facilities are impeccably maintained for evening events
- Manage multi-line telephone system, screening calls and routing messages appropriately
- Handle confidential administrative tasks including document processing, filing, and data entry
- Monitor building security protocols and respond to emergency situations calmly and professionally
- Collaborate with overnight staff for seamless transition of operations and information
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality or professional services
- Proficiency in Microsoft Office Suite and experience with reservation management systems
- Exceptional communication skills with polished phone etiquette and professional demeanor
- Ability to multitask effectively in a fast-paced environment while maintaining composure
- Strong attention to detail with excellent organizational and time-management skills
- Flexibility to work evenings, weekends, and holidays as required
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation (due to late hours)