Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Services! We're seeking a polished professional to be the face of our luxury hotel during evening hours. This role combines exceptional customer service with administrative excellence in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Check in/out guests, process payments, and manage reservations
- Handle incoming calls and direct inquiries to appropriate departments
- Maintain immaculate lobby and common areas
- Coordinate with security and housekeeping teams
- Resolve guest complaints with professionalism and empathy
- Prepare nightly reports and manage guest data systems
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or front desk experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Ability to work independently during evening hours
- Valid Texas driver's license preferred
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays